LIMITED TIME ONLY
for more information on this promotion, see our current promo details page. See Details
LIMITED TIME ONLY
for more information on this promotion, see our current promo details page. See DetailsHelzberg Diamonds Cross Creek Mall
Store Details
419 Cross Creek Mall
Suite 445
Fayetteville,
NC
28303
(910)487-0070
Store hours
Friday 11:00am - 08:00pm
Saturday 11:00am - 08:00pm
Sunday 12:00pm - 06:00pm
Monday 11:00am - 07:00pm
Tuesday 11:00am - 07:00pm
Wednesday 11:00am - 07:00pm
Thursday Closed
Appointments
We're here to help. Connect with us for personalized one-on-one consultations, from quick gifting ideas to engagement ring advice and more. Schedule a virtual appointment or book an in-person appointment. It’s safe, easy and free.
Store Details
419 Cross Creek Mall
Suite 445
Fayetteville,
NC
28303
(910)487-0070
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About This Store
No one knows sparkle like Helzberg Diamonds. Explore our exquisite selection of diamonds, each held to the highest quality standards. Whether you're on the hunt for the perfect diamond, engagement ring, wedding band, or giftable jewelry, we have precisely what you're seeking.
With over 100 years of experience, our team of diamond experts are here to guide you in selecting jewelry that rises to your occasion. We also offer customizable jewelry to match your unique taste. Whether you're getting ready to propose, treating yourself, or celebrating a special moment, Helzberg Diamonds is here to assist you.
Visit our diamond room for an exclusive look at what makes your diamond unique or enjoy a personalized consultation with our local jewelry experts. We're dedicated to providing professional advice, tailored recommendations, and valuable insights to make your shopping experience exceptional. Don't hesitate to reach out - we're thrilled to assist in making your moments memorable.
Store Reviews
Alison Gifford
Nina was wonderful. She stayed after and went out of her way to serve me and I appreciate her. I'm very grateful for everything she had done. She has the best customer service skills and she is very outgoing thank you Ms. Nina. It's beautiful!
3 months ago
Alfonzo Williams
Great Job Helzberg! I would like to thank Rita H, and Laura J for the wonderful service I received during my jewelry purchase and repair service request. Rita and Laura were patient and knowledgeable concerning the details of their trade. The sales person(s) took the time to explain the items I purchased in great detail. Rita's and Laura's deportment was exceptional, which in turn made a shopping experience I generally try to avoid, extremely pleasant. I know, we often hear people say that good customer service doesn’t exist anymore. Well, I am here to tell them that great customer service still exists. Furthermore, if quality customer service is the benchmark you set to determine where you shop, then Helzberg Diamonds, located at the Cross Creek Mall in Fayetteville, NC should be placed high on your list of establishments to shop. Thanks again Rita and Laura, job well done.
2 months ago
V A
Only rating a 4 because of one 5 star employee. Otherwise I would’ve given a 1. Our experience at Helzberg was rocky from the start. From being pushy to not properly explaining things to downright ignoring us. The majority of the associates seemed as if they couldn’t be bothered to help us when it came time to pick up our rings, passing us on to the next person over and over while they all stood in the corner of the counter and gossiped. Only one associate was actually with a customer. The jewelry expert in the cubicle came out and asked us if we’d been helped and we explained how all the other associates told us someone would be with us in a moment and she apologized and proceeded to give us our rings. After that the associate that had been busy with customers cleaned my beautiful emerald ring and explained to me what inclusions were and had the expert come back out to make sure she was explaining it correctly and was correct that my stone had a birthmark. My husband’s ring had to be sent back off for arthritic beads. We returned 2 weeks later to pick his up and were graced to be immediately greeted by the same associate as before. Marshelia, again, went above and beyond with her customer service, offering us the experience we deserved to have. She was on the ball helping us, making sure we were happy, going the extra step in getting us chilled waters and providing the authentication paperwork for our rings. She is a 5 star employee and the only person, apart from the expert, that I would recommend someone to go to for their jewelry. She is kind and courteous and genuinely cares about what her customers think and feel. The majority of the rest of the associates need to be retrained in customer based interactions.
3 months ago
Amber Casciaro
Calling all people who are particular like me!! Abby and Paige were so kind, inviting, and thorough. They assisted me with customizing a new wedding ring and made sure I was comfortable with the sizing, features, price range, etc. Had they not been so great, I wouldn’t have added some matching earrings to go with it. 😉 I really appreciated their communication following my visit as well. Will definitely be a returning customer!!
2 months ago
Danielle Humphrey
I would like to say this first ...on 2 occassions i have spoke with a lady by the name of carolyn...not real thrilled either time i spoke with her. Comes off as condescending due to that situation i had to go in the store and im glad she wasnt there the day i went. However after driving 2 hrs to the only store i was met by the loveliest set of women what a Wonderful staff ...All of them!...if I owned a company ..this is the kind of people I'd want running it.I purchased a ring from an online seller and went through the process of having everything put in my name. It took a while ! But they were patient ..kind ...offered me water..and made sure all my I's were dotted and t's were crossed. I ended up purchasing a vvs2 diamond ring set over 3 carats for$ 750.00 from this seller. We were all shocked lol I would go back and I would recommend..Helzberg great job on your staff ..you really have a team in Fayetteville N.C you can be proud of !!!!! Even the phone service was wonderful. 5 🌟 🌟 🌟 🌟 🌟 all the way!!!!
5 months ago
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Why Helzberg
+100 years of excellence
Jewerly Guarantee
Life Time Care Plans
Your Store Experience
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The Diamond Room Experience
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Repairs and Appraisals
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Customize Your Engagement Ring
Personalized Jewelry
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